What does it take for a large organisation to shift from ‘Traditional Enterprise' to one that operates good services, organising itself around the needs of its users?

In this talk, Kate shares ways of working across organisational boundaries to deliver better services, changing the way that large organisations operate. She discusses how to communicate about services and their design, and explains nuanced concepts to even the most traditional of stakeholders in a way that’s easy for them to understand. Using insights from her experiences working with the largest government departments and FTSE100 organisations she helps you see how to embed similar approaches in your organisation.

Hear about: new approaches for service design, ownership and measurement how to review, align and choreograph the work of projects, programmes and portfolios governance that helps scale good design what this means for research and design teams and leadership as well other disciplines.

This talk was filmed at Leading Design London 2017. Find out more about the event details here - https://2017.leadingdesignconf.com/

Leading Design is a programme consisting of conferences, retreats and coaching. Find out more about Leading Design on our website - https://leadingdesign.com/