Jens is a German managing several of Google’s product insight and design teams from London — not from the mothership in California. In this talk, he reflects on how this outside perspective enabled him to build a strong global culture of user empathy - and to redefine the role of ux research along the way.

This talk was filmed at Leading Design London 2017. Find out more about the event details here - https://2017.leadingdesignconf.com/

Leading Design is a programme consisting of conferences, retreats and coaching. Find out more about Leading Design on our website - https://leadingdesign.com/