Courtney Kaplan - Design Ops Teams That Matter
Managing people
•
29m
Courtney is an early leader in Design Operations at Facebook. With over 20 years of people-centered problem solving, Courtney is passionate about designing and building effective teams. As a former designer, Courtney founded the Design Program Management discipline at Facebook in 2013 to help operationalize the rapidly growing product design teams at Facebook.
Her team grew from 2 to 45, and pioneered how Design Operations was utilized across the company. Supporting a product org that grew tenfold in the past five years, she brought (some) order to chaos, and learned to move quickly, collaborate in a company that serves billions.
Before Facebook, Courtney was a principal of Program Planning and Client Development at Hot Studio, an experience design company in New York and San Francisco working with fortune 500 companies, startups and community organizations.
This talk was filmed at Leading Design New York 2019. Find out more about the event details here - https://2019.leadingdesignconf.com/newyork
Leading Design is a programme consisting of conferences, retreats and coaching. Find out more about Leading Design on our website - https://leadingdesign.com/
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