Kim Fellman - Building (and measuring) the Design Experience
Leading Design London 2019
•
37m
Design Operations teams are increasingly being leveraged to solve ambiguous organizational problems like career development, culture or belonging - they’re cornerstones for any successful team. Creating a measurable strategy for these problems is complex, and it can be hard to prove the value of dedicating full-time resources to maintain this work in the long-run.
Based on her learnings at Pinterest, Kim shares how you can craft programming to solve for this problem space and measure success to prove value in dedicated resources.
Talk take aways:
- An understanding of this problem space and how they can use Design Thinking to create solutions
- Tactical tips for developing programming and measuring their success
The value of having dedicated resources to own these problems
This talk was filmed at Leading Design London 2019. Find out more about the event details here - https://leadingdesign.com/conferences/london-2019
Leading Design is a programme consisting of conferences, retreats and coaching. Find out more about Leading Design on our website - https://leadingdesign.com/
Up Next in Leading Design London 2019
-
Kristin Skinner - Leading through Change
As companies of all sizes continue to accelerate building design capabilities, there is still very little common wisdom on what makes for a successful design organisation. While a focus on process, methods, tools, and outcomes is essential for credibility and traction, there is still a significan...
-
Maria Giudice - Lessons from the Batt...
After many years of attempts and countless explanations to business leaders, Design finally has a seat at the table. Chief Experience Officers are increasing presences at the C-Suite where “customer experience” is considered in all areas of operation. Experience design has become one of the great...
-
Melissa Hajj - Don’t wait for luck
Most people stumble into the right conditions for high personal growth once or twice in their career. When this happens, the magic is undeniable: you are deeply challenged, but you feel your brain expand and your abilities grow – and that fulfillment enables you to face adversity and achieve new ...