This talk discusses the role of vision, process, and people as illustrated by Kennedy’s speech calling for the Apollo program, the design and culture of Mission Control as envisioned by Christopher Kraft, and the role of Gene Kranz and his team of mission controllers as they encountered unexpecte...

As a leadership coach, Cap completed approximately 600 one-on-ones with designers and design leaders, as well as their counterparts in engineering and product management. Whenever he takes on a new client, they consistently ask him about the common threads, the struggles we all face across variou...

There are days where you want to wring your hands...or wring someone’s neck; feeling “These millennials, #ijustcant”. They’re a whole different animal, one whose sheer numbers are outpacing the rest of your company. While it might be overwhelming, or you find you can’t relate, by mythbusting thes...

Can my cultural background influence how effective I am as a designer?
The short answer is an emphatic yes!

"I had no idea that this was a thing, or that it would matter in my work. Until my first design job at an agency in London. My cultural biases affected how I collaborated with team members...

Ask any design leader and the word scale is most definitely a part of their job description. In this talk, Jacqui shares her successes and failures with scaling design through DesignOps. The act of sheer determination only got her so far in her attempts to scale design. Scale requires something g...

Jason Mesut shares an overview of his work over the past fourteen years developing visual frameworks for design teams, leaders and designers to map their skills and define their future professional development.

Through his role as a team leader, and with workshops he runs with the community and ...

How can we design leaders make great decisions? One good way is to draw on our richest resource: our team.

Our team’s members benefit from being included in the decision making process. They typically feel more motivated, engaged and empowered as a result. This can encourage them to stay with yo...

Design Operations teams are increasingly being leveraged to solve ambiguous organizational problems like career development, culture or belonging - they’re cornerstones for any successful team. Creating a measurable strategy for these problems is complex, and it can be hard to prove the value of ...

As companies of all sizes continue to accelerate building design capabilities, there is still very little common wisdom on what makes for a successful design organisation. While a focus on process, methods, tools, and outcomes is essential for credibility and traction, there is still a significan...

After many years of attempts and countless explanations to business leaders, Design finally has a seat at the table. Chief Experience Officers are increasing presences at the C-Suite where “customer experience” is considered in all areas of operation. Experience design has become one of the great...

Most people stumble into the right conditions for high personal growth once or twice in their career. When this happens, the magic is undeniable: you are deeply challenged, but you feel your brain expand and your abilities grow – and that fulfillment enables you to face adversity and achieve new ...

In 2016 Wonderbly was the UK’s fastest growing technology company, VC backed and totally focused on top line growth, with a rapidly expanding multi-disciplinary design organisation to match. Just two years later, in pursuit of longer term sustainability, they pulled off an abrupt U turn to focus ...

Love it or hate it, making plans is necessary. It turns out operating them is too. From arm’s distance to deep dive, we reflect on the glory and pain it takes to plan together, communicate plans, and manage inevitable change. An idea borrowed from software development creates a healthy mental mod...

Lessons from growing a design team - Stuart Frisby shares his experiences in leading a 250-strong design staff and the challenges that come after the hiring is done.

This talk was filmed at Leading Design London 2019. Find out more about the event details here - https://leadingdesign.com/confere...